Refund policy

At Phonecasing, your satisfaction is our priority. We stand behind the quality of our products. Please read our return and refund policy carefully before making a purchase.

1. Return Eligibility

We accept returns only in the following cases:

  • Defective or damaged product — the item arrived broken, cracked, or with manufacturing defects
  • Wrong item received — the product delivered does not match what you ordered (wrong model or wrong variant)

We do not accept returns for the following reasons:

  • Change of mind or personal preference
  • Incorrect phone model ordered by the customer
  • Minor color differences due to screen display settings
  • Items that have been used, scratched, or damaged by the customer

2. Return Window

Return requests must be submitted within 30 days from the date you received your order. Requests submitted after 30 days will not be accepted.

3. How to Request a Return

To initiate a return, please follow these steps:

  1. Email us at support@phonecasing.store within 30 days of receiving your order
  2. Include your order number, a description of the issue, and clear photos or videos showing the defect or wrong item
  3. Our team will review your request and respond within 2–3 business days
  4. If approved, we will provide you with the return shipping address
  5. Ship the item back in its original packaging (if possible) using a trackable shipping method

4. Return Shipping Cost

The customer is responsible for all return shipping costs. We recommend using a trackable shipping service, as we cannot be held responsible for items lost in transit during the return process.

5. Resolution — Replacement Item

Once we receive and inspect the returned item, we will notify you of the outcome. If your return is approved, we will send you a replacement item at no additional cost. The replacement will be shipped within 3–5 business days after we receive the returned product.

Please note: We do not offer cash refunds. All approved returns will be resolved with a replacement item only.

6. Damaged Items on Arrival

If your item arrives visibly damaged, please take photos immediately upon opening the package and contact us within 7 days of delivery. We may not be able to process claims reported after this period.

7. Non-Returnable Items

The following items cannot be returned under any circumstances:

  • Items returned more than 30 days after delivery
  • Items that show signs of use, wear, or customer-caused damage
  • Items returned without prior approval from our support team

8. Contact Us

If you have any questions about our return policy, please contact us:

Email: support@phonecasing.store

Response Time: Within 24–48 hours (Monday–Saturday)

Last updated: June 2026